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You don't have to use your c Panel username to connect to your server. Addon domains are domains that you add to your website other than your main domain.If you want to learn about addon domains, please see New Domains: Add-on, Parked, and Subdomains.Please see the following on how to create an FTP account in your c Panel.How to Create an FTP account Using FTP with your Addon domain Your "" directory stores all your emails and other personal information on your server.You may want to restrict access to the specific folder location for a web developer to access your files without accessing your mail folder. If you want to restrict access for a web developer to just a specific folder, you can create an FTP account to limit access.

Passive mode is a security related setting, and if you are behind a firewall, you may need to use it.Your FTP password can also be your c Panel username's password, unless you never reset your c Panel password.If you never reset your c Panel password, then the c Panel password should be the same as the AMP password. Please see our article Resetting your c Panel password using AMP.If you have any further questions, please let us know. Hi, I got a timeout error using filezilla Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing This is a new domain that I have recently purchase. Hello Michaeil, That is not possible as they are different c Panel accounts.If you were on a VPS you could log in with the root user via SFTP and manage files with different c Panel accounts but that is not possible on a reseller platform.

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